Your right to privacy

Heritage Worldwide Limited is committed to protecting your personal information and we take the security of that information seriously.   This statement explains how and why we collect and use personal information. We may use personal data provided to us as set out in this statement or as otherwise stated at the point of collection.

About Heritage Worldwide Limited

heritagecomponents.co.uk is the online shop for Heritage Worldwide Limited, which is a company, based in Lincoln, Lincolnshire, UK, LN6 4RR.  Heritage Worldwide Limited is owned and operated by Martin Fahy.  

How we comply with regulations

Our data controller’s contact details can be found below.  We have a data protection policy that ensures all data processors ensure fair processing of personal information.

 

What data we hold about you and what we do with it

Information we hold about you

When we collect information about you, the personal information we retain may include:

• name, address, telephone number, email and other contact information
• information we need to set you up as a customer on our system
• information about the products you buy may keep records of contact with you, such as notes, emails and letters, information requests about specific products
• choices you have made regarding how you want to be contacted

Data we do not hold about you

• Payment Information – we use third parties (Sagepay and Paypal) to process payments and do not have access to this information

 

How we use your personal information

In accordance with data protection laws, we will only process your personal data where we have a lawful basis for doing so. In respect of your personal data, these bases are: (i) where you have given your consent; (ii) as part of fulfilling your requested order; (iii) where it is in our (or a third party’s) legitimate interests to process your personal data, provided that none of these prejudice your own fundamental rights or freedoms.

Specifically, the following are a list of the purposes for which we process your personal data for marketing, and the lawful basis on which we carry out such processing. The following purposes are conducted under the lawful basis of legitimate interest.
• Responding to enquiries and requests made to us
• Contacting corporate subscribers whose business may be interested in our services.
• Enriching details of corporate subscribers we hold in order to tailor information to the recipient
• Obtaining information from third party vendors or publicly available resources about businesses that maybe interested in our customer’s goods services
• Conducting market research reference our services and the goods/services of our customers so we can better understand business needs

We will never sell your data.

 

How we collect information about you and what happens to that information

Account Applications

When you apply to be a customer of Heritage Worldwide Limited, you will be required to provide information digitally on an online form.  

Your data will then be downloaded electronically onto our retail management system.

Email subscribers to our newsletters

Anyone can subscribe to receive information about Heritage Worldwide Limited and our products and special offers. When you subscribe, personal information including contact name, email and communication preferences will be transferred to a third-party provider (Mailchimp) so we can send you special offers, marketing information, product news and details of events. You can unsubscribe from email marketing and information at any time.

Other Disclosures

We may also share your data with third parties but only where: (i) they process your data on our behalf and in accordance with this Privacy Policy; (ii) we have a written contract with the processor ensuring that your data is protected.

Other than as set out above, we will not share your data with third parties unless we are obliged to disclose personal data by law or the disclosure is necessary for purposes of legal proceedings, national security, taxation or criminal investigation; or where we have your consent; or in relation to a takeover, merger or asset sale of our business.

People who email us

Any email sent to us or any member of the Heritage Worldwide Limited staff will be automatically stored on our mail servers and those of our e-mail service provider which is currently GoogleMail. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

Visitors to our website

When someone visits heritagecomponents.co.uk, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This information is only processed anonymously.

Use of cookies and links to other website

We use cookies to track visitors to our websites to help us tailor the content and features to your interests and preferences. We sometimes link our websites and social media to other relevant sites. You should aware that we have no control over the privacy policies of some of the websites we link to. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

 

How we process, protect and share your personal information

How we protect your information

The security of your information is very important to us. To prevent unauthorised access, accidental loss, disclosure or destruction of data, Heritage Worldwide Limited computers and servers are behind firewalls, protected by anti-virus software and backed-up regularly. Our servers are only accessible to members of our staff, and to our hardware and software providers and other contracted suppliers .  All the online services we use in relation to the transfer and storage of data are protected by complex passwords.

How we share your information

From time to time we may send information to, receive information from, or exchange your personal information with:

Partners, representatives or agents who support us to deliver our products and services to you (for example one of our suppliers may ship an order to you directly)

• regulators, courts or other public authorities
• the emergency services in the case of accident or emergency

 

How long we keep your information

Where you have set up a customer account with us we will keep your personal information only for as long as necessary to administer the accounts you have with us in line with regulatory and legal requirements, and will remove all personal information relating to it when you no longer have a customer relationship with us and all regulatory requirements to hold the information have expired.  Accounts that have been inactive for more than two years are deleted from our database.

Where you have enquired about our products, or subscribed on our website, we aim to only send you information and marketing about our events, products, services and subscriptions for a maximum of two years unless you have become a customer of ours, are actively engaged with the communications we send you or tell us you still want to hear from us. When we remove you from our subscription list we will also where possible remove your personal information from our databases and any that we control on third-party providers. Please note, we may need to maintain some element of personal information on our servers or those of our email marketing providers to manage unsubscribes and re-subscriptions and ensure that we don’t send emails to someone who has already unsubscribed from our mailing lists.

How you can manage information we hold and how we use it

Data protection regulations mean you have rights over how we hold and use the information we hold about you:

• You have the right to give your consent to us using your data for any activities we do not have a lawful basis to carry out, for example emailing you marketing communications. You can withdraw it at any time.
• You have the right to request access to the information we hold about you; this is called a Data Subject Access Request.
• You have the right to know who your data is shared with and why.
• You have the right to have your details updated if they are inaccurate and for information not required for lawful reasons to be deleted.
• You have the right to have automated processing and profiling restricted.
• You have the right to request that information we process by automated means is sent to you or another nominated data controller in a commonly used electronically readable format

If you wish to action any of the above please contact us using the details below.

Complaints or queries

We always do our best to meet the highest standards when collecting and using personal information. For this reason, we take any complaints very seriously and encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.

We have endeavoured to draft this privacy notice to be clear and concise. It may not be an exhaustive description of all aspects of our collection and use of personal information. However, if there is any area upon which you would require further detail and information or explanation please address requests to our data controller using the contact details below.